I received my first Jawbone UP in March 2013, and have used it (and its replacements) for about 65-70% of the time since. I like the UP, but here are some issues I would love to see resolved:
Bluetooth. Jawbone is known for its bluetooth technology, saying their Jawbone Era Headset is ‘simply the best on the planet.’ It might take a day’s juice out of the 10 days the UP lasts for, but adding bluetooth would make it easier to use and more competitive with other wearable devices. Space a limit? The UP has more cumulative volume than the Fitbit One and the Withings Pulse.
Manufacturing. I’m on my 3rd Jawbone UP. It’s been less than eight months since I received my first one, and I haven’t even been using it daily. Customer support tells me that since I’m past my first month, my only option is to trade in my broken UP for a new one, which I can do up to one year. After that, a dud is my own problem. Given my current track record, I’ll probably need a new one in less than three months – oh, and money back after the first month is not an option.
Apps Sync. The UP app doesn’t give you credit for runs/walks/activities done with other apps, if you aren’t wearing your UP band. RunKeeper doesn’t calibrate my steps (says zero) but it does say I walked 3.44 miles at a pace of 11.4 miles / minute. Based on my height and weight, which UP knows, it should be able to provide an estimate on how many steps I took during that walk. Instead of moving 9,635 steps, I should have roughly double that for Oct. 6th
Sensor sensitivity. Jawbone doesn’t always know when you get up for good (you have to push the button when you go to bed and when you wake up to track sleep). Surprisingly, my brisk walk this morning was interrupted with my UP vibrating at 7:00AM. I had set my Smart Sleep Alarm to vibrate at 7AM, but I had been continuously moving around since 6:26AM, and seriously pounding the pavement before the sleep alarm went off.
The Jawbone UP is in a burgeoning space, with new wearable trackers entering the market. I hope the next version produces a more thought out device, and addresses some of my concerns – concerns that an actual user would have.